Returns and Exchanges

HABITAT CLOTHES TO LIVE IN, INC. / RETURNS AND EXCHANGES

The Return and Exchange Policy described below applies to online purchases made through Habitat Clothes to Live In online. Please do not return items purchased through Habitat Clothes to Live In online to any independent specialty retailer or any independent website selling Habitat Clothes to Live In. 
In addition, please do not return an item(s) bought at an independent specialty retailer or independent website to Habitat Clothes to Live In online. Those returns must be returned to the original store or website where purchased.

If you need to return an item(s) from your online purchase through Habitat Clothes to Live In for any reason we will gladly accept returns of merchandise that are in its original condition, unworn and unwashed with tags on within 30 days of the original purchase. If returning multiple items from multiple orders, please package each order separately.  Only one exchange is included per item.

To Return/Exchange items from orders with order numbers beginning with the letter H-, Please click here:

To Return/Exchange items from orders with order numbers beginning with the letter E-, Please click here:

Affix the UPS ground return shipping label to the return packaging and drop off at any UPS store, UPS drop-box or hand it to your local UPS driver.

Please allow 7-10 business days from when UPS delivers your return to our facility, to be processed. Refunds will be processed for returned merchandise only (shipping fees are non-refundable)

Credit and Debit card refunds will appear on your statement within two billing cycles.

Refunds issued through PayPal usually take up to 5 business days to complete. Please contact PayPal if your refund is taking longer than this time frame. 

If you prefer to pay your own return shipping, please use a shipping arrangement that allows you to trace and insure the return. Be sure to include documentation inside of the return packaging that includes your order number, first and last name.

You can return the package to:

Habitat Clothes To Live In, Inc.
Returns Department
1225 Providence Highway-Unit 1
Sharon, MA 02067

* Packages returned to us via C.O.D. will be refused.

*Exclusions may apply for Hawaii and Alaska; please reach out to us at 781-440-9919 for details. 

If you need further assistance or have questions regarding our return and exchange policies and process, please call us at (781) 440-9919. Our office is open Mondays through Fridays from 9 am until 5 pm Eastern Standard Time (excluding holidays). You can also email us at customercare@habitatclothes.com